Frequently Asked Questions
Let's Answer Some
Yes. In compliance with Texas state law and regulations, we maintain liability insurance coverage on all our inflatables. You have the right to inquire about the insurance status of any inflatable rental company you are considering. You may also request to see their current inspection sticker to ensure compliance with safety regulations. Your safety is paramount, and we prioritize it even if it necessitates canceling an event due to unsafe conditions or inclement weather.
Yes. In compliance with Texas state law and regulations, we have an inspector from The National Association of Amusement Ride Safety Official (NAARSO) do annual inspections of our inflatables. You have the right to inquire about the inspection status of any inflatable rental company you are considering. You may also request to see their current inspection sticker to ensure compliance with safety regulations. Your safety is paramount, and we prioritize it even if it necessitates canceling an event due to unsafe conditions or inclement weather.
We closely monitor weather forecasts. If severe weather is predicted on the day of your event, we won't be able to set up outdoors. To ensure a smooth experience, we recommend having a backup indoor space in mind for your equipment. If an indoor space isn't available, we'll be happy to reschedule your event for a mutually agreeable date and apply your deposit to the new booking.
A contract must be signed prior to each event in which both parties agree that if any equipment is damaged during your event, the full amount of the damaged equipment must be paid.
The installation time for your equipment will depend on its size and complexity. Here's a general guideline: Small equipment (30 minutes or less): This includes basic setups that require minimal assembly or connection. Standard equipment (1-2 hours): This covers most equipment and involves tasks like securement, connection to utilities, and basic testing. Large or complex equipment (More than 2 hours): This may involve extensive assembly, configuration, or integration with existing systems. Equipment collection: Please note that collecting the equipment may take slightly longer than installation due to the final inspection and breakdown process.
All our equipment has a duration of 6 hours in each event. Pricing for additional time varies per item.
Face paint, slime, confetti, glitter, crayons, and anything that could damage our equipment is PROHIBITED, including food and drinks. Anything else that damages our equipment that is not mentioned here will result in extra expense as the equipment will need to be replaced and the lessee will assume full responsibility.
Yes! Our soft play packages are designed for use both indoors and outdoors. Other equipment will be based on the size and discussed at consultation.
Yes, we do. It is extremely important that an adult is in the soft play area (ball pits, bounce houses) with the children. Although our equipment is extremely safe, the kids will be kids and adult supervision is necessary at all times.
Delivery Fees may exist based on your event location.
Give us a call to learn more: (512)649-9233
Absolutely. After each event we clean and disinfect each of our equipment with the best and safest products.
The security deposit is NOT refundable. NO refunds will be made on cancellations within one week of the event. NO refunds will be made after the installation of the equipment has been made. No refund will be made in case of rain or severe weather, the deposit of the event will be destined for a new event on a new date of your choice. All services may be cancelled if received in writing via paper or email no later than one week prior to the event.
